Genesis AI Use Case Hub

Explore how we build custom solutions on the Genesis AI platform to solve real challenges across key industries. Select an industry to see relevant use cases.

Real World AI Solutions

Explore how we build custom solutions on the Genesis AI platform to solve real challenges across key industries. Select an industry to see relevant use cases.
Social Security

Public Administration & Security

  • The Problem

    High volume of citizen inquiries, long waiting times, and a lack of 24/7 access to official information.

  • Our AI Solution

    We deployed a virtual assistant on the public portal, providing citizens with 24/7 answers based on official, GDPR-compliant knowledge.

  • The Impact

    Reduced operational load by over 6,000 inquiries per month and increased digital service usage by more than 80%.

Public Hospital

Citizen Support Assistant

  • The Problem

    High volume of phone calls, long wait times, missed calls, outdated / manual call-handling processes.

  • Our AI Solution

    Deployed "Antonius", a virtual assistant powered by Genesis AI

  • The Impact

    Reduced operational load by handling over 3000 inquiries per month, reduced number of calls, and improved customer satisfaction with 24/7 access.

Retail, Private

Complaints Officer

  • The Problem

    Complaints received by phone or email are processed manually, with no system to prioritize urgent issues, leading to inefficient ticket creation and tracking.

  • Our AI Solution

    Implemented AI to automatically process complaints from all channels, assigning priority levels based on urgency. It automatically opens tickets in the platform, and its GDPR-compliant.

  • The Impact

    Improved response time and ensured consistent processing, introduced a fair complaint handling at scale, and streamlined operations with end-to-end automated processing.

Social Security

Citizen Support Assistant

  • The Problem

    High volume of in-person attendance, long wait times in lines, no knowledge in the available online services, lack of 24/7 access to information.

  • Our AI Solution

    We deployed a virtual assistant on the public portal, providing citizens with 24/7 answers based on official, GDPR-compliant knowledge.

  • The Impact

    Reduced operational load by over 6,000 inquiries per month and increased digital service usage by more than 80%.

Public Employment

Citizen Support Assistant

  • The Problem

    High volume of emails with questions about public hiring processes, lack of transparency about them, with digital services already available, but without 24/7 access to information.

  • Our AI Solution

    We deployed "Vitor", a virtual assistant powered by Genesis AI, answering citizen's questions 24/7 in Portuguese and English, with GDPR compliance.

  • The Impact

    Reduced operational load by handling over 3000 inquiries per month, improved efficiency and usage in +50% of digital services, creating a centralized access to digital services.

Legal, Government

Payments Processor

  • The Problem

    Clients' fines and payment data are hard to access and manage. Many inquiries overwhelm manual data lookup processes, no easy way to check fine status or history.

  • Our AI Solution

    Used AI to centralize and streamline access to fines and payment records, allowing users to quickly query fine status and details. Automated responses to frequent inquiries, reducing manual effort.

  • The Impact

    Enabled 24/7 self-service access to fines and payments, improving response times from days to seconds, and reduced errors while simplifying user experience.

Public Hospital

Citizen Support Assistant

  • The Problem

    High volume of phone calls, long wait times, missed calls, outdated / manual call-handling processes.

  • Our AI Solution

    Deployed "Antonius", a virtual assistant powered by Genesis AI

  • The Impact

    Reduced operational load by handling over 3000 inquiries per month, reduced number of calls, and improved customer satisfaction with 24/7 access.

Laboratory Analysis

Contract Red Flag Detector

  • The Problem

    Manuel review of contracts made it difficult to detect red flags, causing a risk of overlooking critical clauses or non-compliant terms. Time-consuming processes slowed down contract finalization.

  • Our AI Solution

    Implemented an AI system to automatically analyze contracts for red flags, highlighting risky clauses, suggesting rewording aligned with the client's standards, and GDPR-compliant.

  • The Impact

    Accelerated contract review processes and improved accuracy, which reduced legal risk and increased operational efficiency, minimizing human error.

Automotive Industry

Factory Worker

  • The Problem

    Technicians struggle to find and use scattered manuals and repair data. Troubleshooting is slow without integrated support, with limited access to relevant guides.

  • Our AI Solution

    Centralized AI conversation with manuals, repair history, and procedures in one assistant that provides fault diagnosis with ranked possible causes, and links answers to original documents with diagrams.

  • The Impact

    Reduced technician downtime, streamlined diagnosis with contextual AI support, and kept knowledge updated with new repair reports.

Legal, Private

Policy Generator

  • The Problem

    Manual handling of client requests for policy documents, a time-consuming process to draft and deliver customized policies. Delays impacted client satisfaction and firm efficiency.

  • Our AI Solution

    Implemented an AI-powered platform to manage and process requests, automatically generating policy documents tailored to each request, and GDPR-compliant.

  • The Impact

    Streamlined workflows, significantly accelerating turnaround times. Reduced legal risk, increased ROI and reduced operational costs through automation.

Legal, Government

Payment Processor

  • The Problem

    Clients' fines and payment data are hard to access and manage. Many inquiries overwhelm manual data lookup processes, no easy way to check fine status or history.

  • Our AI Solution

    Used AI to centralize and streamline access to fines and payment records, allowing users to quickly query fine status and details. Automated responses to frequent inquiries, reducing manual effort.

  • The Impact

    Enabled 24/7 self-service access to fines and payments, improving response times from days to seconds, and reduced errors while simplifying user experience.

Legal, Private

Client Advisor

  • The Problem

    Large legal document database is hard to navigate, so clients struggle to understand complex legal requirements. Support queries overwhelm manual helpdesk resources, leading to slow response time, client satisfaction and trust.

  • Our AI Solution

    Deployed AI that optimized client queries for faster, accurate support, providing clear explanations of complex legal matters, enhancing client experience with timely, precise legal guidance.

  • The Impact

    Automated the majority of routine legal inquiries, which enhanced client satisfaction with fast, reliable legal answers, reducing helpdesk workload while improving accuracy.

Retail, Private

Complaints Officer

  • The Problem

    Complaints received by phone or email are processed manually, with no system to prioritize urgent issues, leading to inefficient ticket creation and tracking.

  • Our AI Solution

    Implemented AI to automatically process complaints from all channels, assigning priority levels based on urgency. It automatically opens tickets in the platform, and its GDPR-compliant.

  • The Impact

    Improved response time and ensured consistent processing, introduced a fair complaint handling at scale, and streamlined operations with end-to-end automated processing.

Retail, Private

Ticketing Officer

  • The Problem

    Shops use different systems to report problems, with inconsistent and time-consuming data entry. Lack of standardization causes confusion and errors. No unified view to monitor reported issues and performance.

  • Our AI Solution

    Deployed an AI that understands natural language, and standardizes ticket requests. It automatically creates structured tickets regardless of input format. Provided a dashboard with metrics for monitoring and analysis.

  • The Impact

    Centralized problem reporting to a single platform. Standardized ussie reporting across all shops, and provided real-time issue tracking, which resulted in improved resolution speed.

Logistics, Private

Request-to-Budget Automator

  • The Problem

    Hundreds of equipment requests received daily, processed manually - time-consuming data entry prone to errors. Budget preparation is slow and inefficient. Lack of real-time overview and audit capability.

  • Our AI Solution

    AI automates request processing and data entry. It automatically generates budgets based on requests. Provided a dashboard for tracking requests and budgets. Enabled auditing and control with transparent records.

  • The Impact

    Cut data entry time with AI-driven workflows, enabled real-time budget tracking and forecasting, and streamlined daily operations with scalable request management.

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Centro Hospitalar de Santo António
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