GENESIS AI AGENT · PUBLIC SERVICES SUITE

Voice Municipal Agent

Citizens call and speak. Questions are answered and tickets are created and routed to the right department.

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SEE IT IN ACTION

A short preview of what the agent can do

AGENT SUMMARY

Citizens speak, tickets are created and routed

An AI-powered voice assistant that enables citizens to interact with municipal services through natural conversation. Residents can ask questions, report issues, and request public services hands-free, while the assistant automatically creates and routes service tickets to the appropriate municipal department.

EXAMPLE REQUESTS

“There's a pothole on Rua da Liberdade near number 52.”

“The recycling bins on my street haven't been emptied this week.”

“One of the streetlights in the park isn't working.”

“How can I request a bulky waste collection?”

KEY FEATURES

Real-time voice conversations Automatic speech recognition and natural language understanding AI-powered incident classification Automatic ticket creation and tracking Intelligent routing to the appropriate municipal department Multilingual support Secure, Azure OpenAI-powered infrastructure Fully adaptable to the services, workflows, and reporting processes of any municipality

USE CASES

What you can do with it

Modernize citizen interaction with a natural AI voice assistant
Digitize incident reporting and automate ticket creation
Route requests and occurrences directly to the responsible departments
Reduce administrative workload for municipal staff
Improve response times and service quality through AI-powered automation

BENEFITS

What you gain

Natural, hands-free interaction without forms or complex menus
Automatic creation of service requests and incident tickets
Intelligent routing to the correct municipal department
Faster response times and improved citizen engagement
Available 24/7 from any device with a microphone
Fully customizable to each municipality's services and internal workflows

PROBLEMS SOLVED

What it replaces

Citizens struggling to report issues through complex online forms
Lost or incorrectly assigned service requests
High call volumes for simple reports and enquiries
Manual processing of incidents by municipal staff
Slow communication between citizens and municipal departments

TRY IT LIVE

Ask it your own questions

Try the agent for free on the Genesis AI marketplace: click the headphones icon, allow microphone access in your browser, and simply speak naturally with the assistant. Read more about Genesis AI.

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