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GENESIS AI AGENT · PUBLIC SERVICES SUITE

Municipal Agent

Answers citizens on permits, licences, taxes and fees, based on official municipal information.

SEE IT IN ACTION

A short preview of what the agent can do

Municipal Agent

Answers citizens on permits, licences, taxes and fees, based on official municipal information.

AGENT SUMMARY

Every citizen question answered from official information

A municipal AI assistant that provides citizens with fast, accurate, and conversational answers about local government services. Trained on your municipality's regulations, procedures, and documentation, it helps residents find information, understand processes, and access public services 24/7.

EXAMPLE REQUESTS

“How do I apply for a building permit?”
“How much is the fee for an outdoor terrace (esplanada)?”
“How do I schedule a bulky waste (monos) collection?”
“How can I report a pothole or broken streetlight?”

KEY FEATURES

Municipality-specific knowledge base Natural language conversations Official procedures and documentation guidance Multi-department information in a single assistant Integration with municipal websites and citizen portals Multilingual support Secure, Azure OpenAI-powered infrastructure Fully adaptable to the services, regulations, and workflows of any municipality

USE CASES

What you can do with it

  • Answer questions about permits, licenses, and municipal procedures
  • Provide information on local taxes, fees, and public services
  • Guide citizens through application requirements and documentation
  • Help residents report issues or request municipal services
  • Reduce demand on customer service desks and call centers

BENEFITS

What you gain

  • Instant, consistent responses based on official municipal information
  • Improves citizen experience with natural, conversational interactions
  • Reduces workload for front-office staff and customer support teams
  • Available 24/7 across web, mobile, or messaging platforms
  • Fully customizable to each municipality's regulations, services, and documentation

PROBLEMS SOLVED

What it replaces

  • Citizens struggling to find information across multiple municipal websites
  • Long waiting times for simple questions and administrative enquiries
  • Repetitive requests handled manually by municipal staff
  • Inconsistent answers across different service channels
  • Limited availability of public services outside office hours

TRY IT LIVE

Ask it your own questions

Try the agent for free on the Genesis AI marketplace. Read more about Genesis AI.

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